Start / Stop / Transfer Service

If you are a new BPU customer and need to establish service, please visit the BPU Business Office at 8027 Highland Scenic Rd or call 218-825-3200 to begin the process. To get started, complete the Utility Billing Application (linked below). You may download the form, fill it out, and bring it with you to the Office. The application can also be faxed to BPU at 218-829-4703 or emailed to bpu@brainerdmn.gov

If you are an exisiting BPU customer moving to another residence within our service area, you will need to conatact us at least one day in advance to request a final reading. You will also need to complete a new application and submit all required documentation to establish service at your new residence. You may download the application (linked below), fill it out, and bring it with you to the office.

If you are moving from your residence and no longer require service from BPU, please call 218-825-3200 and ask for a final reading. BPU requires a 24 hour notice in order to do a final reading. If you are selling your home, a final reading cannot be done until BPU has the name and telephone number of the new owner. BPU asks that you provide a forwarding address to ensure you receive your final bill; also if you have paid a deposit and a refund is due, a valid forwarding address is required.

New or existing customers may be required to pay a deposit if they have an unacceptable credit history. A residential deposit is a two month average bill and a commercial deposit is the highest bill in the last 12 months of billing history. Deposits for new customers will be billed with their first monthly bill. Exceptions include being disconnected for non-payment of a customer’s utility bill or having a bad debt with BPU. The deposit will then have to be paid before utility service is allowed.

Planning to head away for the winter? Please give the BPU Business Office a call at 218-829-8726 to let us know your travel dates, a forwarding address for your winter bills, and a winter phone number or emergency contact. To request to shut off your electric or water service, please give us a call at least 24 hours in advance to set up an appointment. Keep in mind that regular monthly service charges will still apply while you're gone. Also, if your water is turned off, someone will need to be present when we turn it back on in the spring.